Case Studies : Australia
Client: One of Australia’s largest financial institutions engaged NUS to provide a complete audit of their fixed line telephone invoices and related provider contracts.
Result: A refund in excess of $330,000 and annual savings in excess of $135,000.
Details: Of particular issue was the fact the organization’s telecommunications costs had significantly increased over the past year and a previous in-house investigation failed to yield any answers to its cause.
Upon completing an exhaustive analysis utilizing its proprietary interrogation software, NUS discovered the agreed contract pricing was only being applied to specific lines and services while remaining lines and services were being charged at superseded non-contract rates. Additionally, the analysis uncovered long duration and double billed telephone calls as well as contract clauses that allowed for the re-negotiation of unfavorable pricing without incurring penalty payments.
After discussions with the client, NUS confronted the provider with its findings. Following protracted negotiations between NUS and the provider, the client received refunds totaling over $330,000 and had its contract pricing reduced resulting in an annual savings in excess of $135,000.
Client: A rural state health agency in Australia retained NUS to audit their data services and invoices.
Result: An annual savings of $140,000 was achieved.
Details: Data pricing options are complex and, for this reason, often misapplied. After compiling the client’s
historical data bills, NUS identified that while the agency was purchasing its
telecommunications requirements under a very competitive state government pricing
plan, potential cost reduction opportunities on particular data services were
available. NUS prepared a detailed report with its recommendations, which required
no capital expenditures or transfer from the current service provider. After
a period of consultation with NUS, the client implemented NUS’ recommendations resulting in annual savings of $140,000.
